On November 26, I purchased a discounted product through the GAP website, intended as a gift, and regularly checked the status of my order. Despite being informed that the product was ready but not yet shipped and that I needed to wait a little longer, my order was canceled on December 2 without any request for a refund from me. Additionally, the product continues to be available for sale on the website. The cancellation of my order, after the end of the discount promotion and after such a long waiting period, was extremely regrettable. Such a situation after a prolonged wait was highly disappointing and leaves an unpleasant impression of the customer experience.
On November 24, during a discount offer on Hepsiburada, I ordered a bomber jacket from GAP with a 30% discount. On December 1, I received information that the order was not available and had been canceled, with a refund to be issued. Why is a product not in stock during the discount period being off...
On September 25, I purchased a pair of sweatpants from GAP online, and it showed as in stock. For days, the order status remained “preparing,” so I contacted customer service, and they assured me it was being prepared and would ship soon. However, on October 2, I received a message saying that my or...
I’ve ordered the same product from GAP twice, and both times, they canceled my order. The first time, they blamed it on a stock error and gave me a discount voucher. The voucher didn’t work. Then they restocked the item, so I purchased it again, only for them to cancel it once more. To make things w...
I recently purchased items from GAP Online and was notified that two of them had been canceled due to stock shortages. To my chagrin, these products are still listed as available on the website and show an in-stock status. When I go to repurchase them, I discover that their prices have risen. As a r...
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