GamerMarkt denied my refund request unfairly, how can I escalate the issue?

If you think GamerMarkt wrongly turned down your refund request, send them an official message asking for a clear explanation.

Include your order number and any proof you have, like screenshots, ban messages, or information about a broken account.

Ask them to think again based on their policy to protect buyers, and give them a specific time to reply.

If they still won't help, file a dispute with your payment provider, such as PayPal, your bank, or your credit card company, saying that the product is broken or not what was stated.

❗ You can also leave a detailed public review and a complaint with Xolvie, which puts more pressure on GamerMarkt to find a fair resolution.