Freebet Won’t Pay My Winnings – Unfair ID Verification Process

I won money using the ₺250 Freebet bonus, but they refuse to pay out my balance. Not only are they holding my winnings, but the money I deposited is also stuck in my account.

Now, they are demanding a front and back copy of my ID along with a selfie for verification. I already provided my phone number, and they even called to verify my identity, yet they are still insisting on more documents. If security is such a big concern during withdrawals, why is it not important when making deposits?

This is completely unreasonable! Freebet, I demand my rightful winnings and deposit to be paid out immediately. If this issue isn’t resolved, I will escalate my complaint further. Stop making excuses and process my withdrawal now!