I Cannot Withdraw My Winnings from 1xBet After Using Freebet Credits

About five days ago, I received ₺1900 in Freebet credits on my 1xBet account. After playing multiple times and increasing my winnings significantly, I decided to withdraw my funds. That’s when the problems began. I couldn’t receive the SMS verification code no matter how many times I tried. I even attempted logging in from a different device—same result: no SMS. I contacted customer service to get my withdrawal code manually and submitted a withdrawal request. Within two minutes, I received an error message stating: “Withdrawals are only possible using the same payment details as the deposit.” I tried every available method (again calling customer service for withdrawal codes), but the same error repeated each time. I’ve been a loyal user since 2023 and have never experienced an issue like this before. I’m shocked and frustrated. My winnings are locked, and I can’t access my money. I request that 1xBet resolve this issue immediately and allow me to withdraw my rightful funds. My phone number is: 075495***.