Garena charged unauthorized diamonds on my Free Fire Max account, how can I request a refund from Garena?

I am writing about a serious issue with my Free Fire account related to a negative diamond balance. On 5/5/2026, I noticed that my account suddenly showed a negative balance of 7,500 diamonds, which is preventing me from using my account normally. I contacted customer support and received a response...

I am writing regarding accidental in-game purchases made in Free Fire Max on February 19, 2026, through my Google Play account. These purchases were made by my 7-year-old child without my knowledge or consent. The total amount charged is approximately 8,000, which is a significant financial burden ...

I am filing a complaint regarding an issue in Garena Free Fire Max that I have been experiencing for about three days and that I believe is unfair. I am currently around level 57–58, and for the first time, I spent money to purchase diamonds in the game. I invested approximately 800 diamonds and the...

On October 10, 2025, at 21:30:20, a total of ₺245.31 (≈ $9 USD) was withdrawn from my Vodafone Pay account without my knowledge or authorization. These transactions appear to have been made through Google Free Fire Max, but I have never played this game nor have I ever linked my account to Google Pl...

I have been playing Free Fire for about 2–3 years, but for the past year, the cheating in this game has gotten completely out of control. Hackers are not being detected or banned, and it is destroying the entire experience. Just recently, I killed 8 players in a match, yet another player with only 4...

I’m experiencing an unfair issue in Free Fire Max where my diamonds have been deducted without any refund or reversal from my side. I load diamonds into my account using Google Play codes, and until now, I’ve never faced such a problem. Despite not performing any refunds or transactions that would r...

I humbly request Free Fire Max not to deduct money from my account this time. I do not want a free card top-up or diamonds. If I made a mistake or if there was any tampering with the settings, please fix it. Thank you very much.

My child accidentally made payments through the Free Fire Max game. The amount was deducted from my Axis Bank account without any PIN code. These transactions were made by mistake. Please resolve the issue and refund the amount to the same account. It would be greatly appreciated. Thank you.

In the Free Fire Max game, my subscription fee of ₺299.99 was charged a day before the due date, and I never received a refund. My bank is Halkbank, and since I’m under 18, I can’t contact customer service to resolve this issue. No one has been able to explain where my money went. On top of this, I...

A ₺299 diamond package was purchased from my Free Fire Max account without my knowledge. I reached out to the Play Store for a refund, but they denied my request and directed me to contact the game’s support team. However, I’ve been unable to reach anyone for assistance. This unauthorized transacti...

My child made an unauthorized purchase of diamonds in Free Fire Max using my phone and bank card without my knowledge. We are already struggling financially, and this unexpected expense has caused significant distress in our household. This situation has even led to conflict with my spouse. I kindl...

I loaded 5600 diamonds in Free Fire Max, paying ₺1500, but the diamonds never appeared in my account. Frustrated, I tried loading the diamonds again with another ₺1500, yet once more, nothing was delivered. This has left me without any of the items I planned to purchase in-game and out of pocket for...

I’ve faced the same issue twice now with Free Fire Max. I purchased diamonds using my ID, but they never appeared in my account. Despite trusting this platform for my transactions, I am left frustrated and disappointed. I either want the diamonds to be credited immediately or my money refunded. I ex...