Garena charged unauthorized diamonds on my Free Fire Max account, how can I request a refund from Garena?
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Xolvie Resolution Specialist12 Kasım 2024 13:55
If you've seen diamond charges on your Free Fire Max account that you didn't make, check your Google Play or Apple ID purchase records to make sure the charges are real.
After making sure you are who you say you are, go to Garena's help page (https://ffsupport.garena.com/hc/en-us), log in with your Free Fire Max information, and make a request under "Payment Issues" or "Unauthorised Transactions." Describe the problem, including times and amounts of transactions, and send Garena relevant screenshots to help them look into it.
Keep an eye on your email for updates from Garena, and make sure you don't miss any answers by checking your spam folder. If you don't hear back quickly, try exploring Xolvie to read about the challenges others have faced and share your story.
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