Google Asia Pacific Rejects Refund Request for Accidental Free Fire Max Debits

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I am writing regarding several accidental in‑app purchases made in Free Fire Max, billed by Google Asia Pacific Pte. Ltd. through my Indian UPI account. On 16/08/2026, multiple diamond and item purchases were made in Free Fire Max by mistake, in different amounts, with a total of 29,069 rupees. These purchases were not intentional; they were made accidentally while using the game. After noticing the issue, I checked my payment history and saw all these transactions under Google Asia Pacific Pte. Ltd. I tried to request a refund through the Google refund page and in the order history, but I received the message that these purchases do not qualify for a refund. Since the amounts are high and the purchases were accidental, I believe this situation is unfair and very distressing for me. I kindly request that these accidental Free Fire Max payments, with a total of 29,069 rupees made on 16/08/2026 via Indian UPI, be reviewed again and that a refund be provided to my original payment method. I am ready to share screenshots of my UPI payment history and the game purchase history if needed.

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