I am writing regarding accidental in-game purchases made in Free Fire Max on February 19, 2026, through my Google Play account. These purchases were made by my 7-year-old child without my knowledge or consent.
The total amount charged is approximately 8,000, which is a significant financial burden for my family. As soon as I noticed the charges, I immediately stopped my child from accessing the game. The purchased items were not meaningfully used or enjoyed.
I first contacted Google Play Store support, and they informed me that refund decisions in such cases are handled directly by the game developer. Following their guidance, I submitted a refund request to you. However, my request was declined, which has left me extremely disappointed and distressed.
My child is only 7 years old and does not understand the value of money or how online transactions work. I am a farmer and earn my income with great difficulty, so losing this amount due to an innocent mistake has caused serious financial strain and emotional stress for our family. My child has been deeply upset by this situation and is now afraid to use a mobile phone at all.
I respectfully ask you to reconsider your earlier decision and approve a full refund of these accidental in-game purchases as a one-time exception. I believe a responsible and globally recognized company can review this matter with empathy and understanding, especially considering that the purchases were made by a minor without parental consent.
For your reference, my account email is moolara****@gmail.com, and the Google Play transaction IDs are:
GPA.3308-9623-3663-18851
GPA.3376-2262-1445-74242
I kindly request that you review my case once again and support my family during this difficult situation by approving the refund.
Thank you for your understanding.
My child made an unauthorized purchase of diamonds in Free Fire Max using my phone and bank card without my knowledge. We are already struggling financially, and this unexpected expense has caused significant distress in our household. This situation has even led to conflict with my spouse. I kindl...
My child accidentally made payments through the Free Fire Max game. The amount was deducted from my Axis Bank account without any PIN code. These transactions were made by mistake. Please resolve the issue and refund the amount to the same account. It would be greatly appreciated. Thank you.
A ₺299 diamond package was purchased from my Free Fire Max account without my knowledge. I reached out to the Play Store for a refund, but they denied my request and directed me to contact the game’s support team. However, I’ve been unable to reach anyone for assistance. This unauthorized transacti...
On October 10, 2025, at 21:30:20, a total of ₺245.31 (≈ $9 USD) was withdrawn from my Vodafone Pay account without my knowledge or authorization. These transactions appear to have been made through Google Free Fire Max, but I have never played this game nor have I ever linked my account to Google Pl...
Comments