I finally installed the four Franke products I bought on September 22, 2023. I'm no longer going to use Franke products because I'm a user of their products. Even if the products are good, it's equally important to address any service issues that come up after you've already paid a lot of money. The problems I had while installing and the way the service treated me show that you'll have to reach out to them again if you encounter any issues while using it. So basically, you reach out to the company once, but you have to interact with their service multiple times. Since I'm 50 km away from the service area, I think I'll experience these problems more intensely. The service was pretty aggressive once I finally managed to get through after trying multiple times.
On October 11, 2023, there was a short circuit in the oven that was built into the kitchen. When we took out and put back the oven that came with the house, we noticed that the wire that grounds it was exposed and not connected to the outlet, and the cable was still loose. Also, the housing has some damage on the edges that happened when it was being installed.
I used Franke's oven because I trusted the quality of their products. The oven malfunctioned before the warranty period expired. The bottom heating element was damaged. The service technician arrived, evaluated it, and confirmed that it was malfunctioning. "Let's place an order, it'll arrive within ...
I bought a house in December 2021 that had a bunch of Franke appliances already installed. These included air conditioners, a dishwasher, a microwave, a built-in set, a sink, and a faucet. Because the developer, who was a Franke dealer and built this house, I didn't think I would have any problems w...
It's 2016. We chose to trust the brand's quality and reliability when buying the following appliances for our home: 1) Franke built-in refrigerator, 2) Franke built-in washing machine, 3) Franke built-in dishwasher, 4) Franke faucet, 5) Franke oven. We paid way more than our competitors, like 50-100...
I bought a fancy French gold kitchen faucet from Franke in 2021. An authorized Franke service center installed it on February 6, 2021. In the last 2.5 years, the thing we thought was really good and spent extra money on has gotten darker and developed spots. When I talked about this problem with the...
About 2-3 months ago, I bought a set of built-in appliances from Franke, and I'm going through a really painful experience. The cooktop I got was all scratched up, even though it was supposed to be brand new. It looked like someone had already used it. We checked out the product with the tech team, ...
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