It's 2016. We chose to trust the brand's quality and reliability when buying the following appliances for our home: 1) Franke built-in refrigerator, 2) Franke built-in washing machine, 3) Franke built-in dishwasher, 4) Franke faucet, 5) Franke oven. We paid way more than our competitors, like 50-100% more, because we believed these products would last a long time and be reliable.
My fridge, the FSD 330/M AI A+, which I bought in April 2021, started to develop a crack on the left side of the casing, about 40 cm wide, after a few months. As a result, it stopped cooling properly. We reached out to the service, and they recommended fixing the problem by replacing the casing. However, since it would be expensive, they offered to give us a new refrigerator for half the price instead. We were not happy with the quality of the Franke brand and made sure to mention that when you buy something so expensive, you expect it to last a long time.
My washing machine, the Franke FDW TYP 12059 1400-7, that I bought in January 2021, started having problems. It's making a lot of noise, vibrating a ton, and the drum casing is not balanced. After we reached out to the service, they told us that the spare part won't be available for a few months. We had to get rid of the machine and buy a new one in August 2022, even though it wasn't even 5 years old yet.
The Franke FDW 613 DTS A+++-1 dishwasher stopped working because there was a problem with the top rack. The company is offering a new basket for an extra charge, and it will be delivered in about 1.5 to 2 months. But, after 2 months, the service told us that they didn't have the baskets available and had stopped making them. Because we don't have a basket, we have to wash the dishes manually.
The Franke built-in oven is also causing dissatisfaction because it has limited cooking programs. Many people feel that a simple microwave measuring 35x35 cm would be more efficient.
The taps are leaking and making a continuous sound. They fixed and replaced some parts, but now the amount of cold water flowing has been cut in half.
So basically, why should we go for this brand again? It's known for being high-quality and should last for at least 10 years without any problems with the parts. However, it does cost 50-100% more than its competitors. How can we get paid back for the things we lost?
In 2016, we purchased 1=Built-in Franke refrigerator + 2=Built-in Franke Washing Machine + 3=Built-in Franke Dishwasher + 4=Franke Faucet + 5=Franke Oven, trusting this brand to be a high-quality and durable one that we could use for years, paying 50-100% more than other competitors.
1=Refrigerator, built-in fsd 330/m ai a+ single door - initially in April 2021 and later in early May 2022, we reported to the service that the refrigerator body on the left side had a crack of approximately 40 cm horizontally and that it was not performing its cooling function. They consulted with the central office and suggested that the issue could be resolved by replacing the body, but due to the high cost, they offered a new refrigerator at half the current price. We informed Ms. Irem that we believed Franke refrigerators were very high quality. Of course, when purchasing such a branded product, every consumer expects to use it for many years and to get their money's worth by paying more compared to other refrigerator brands.
2=Franke fdw TYP 12059 1400-7 Built-in Washing Machine - In January 2021, we reported a malfunction to the service due to a large noise and vibration imbalance caused by the drum in the body part. It was out of use, and we were told that the part might arrive in one or two months. In August 2022, the machine was scrapped. Before completing 5 years, we had to buy a new domestic washing machine.
3=Franke Built-in dishwasher fdw 613 DTS a+++-1 - Due to the upper basket rail and plastic roller malfunction, we could not use the machine. The service offered a new basket for 2,628 TL with a delivery time of 1.5 to 2 months. After 2 months, the service stated that the basket was not in stock and was no longer being produced. Since the basket of the machine purchased 7 years ago was not available, we are washing the dishes by hand and will buy another domestic brand machine that does not have spare part issues.
4=Built-in Oven, again Franke - The cooking program, etc., is very basic, a simple 35x35 cm microwave would be more efficient.
5=Faucets are dripping. The sound every minute, day and night... Repair parts, etc., were replaced, and now the water flow rate of the cold water part has halved.
Conclusion: Why should we prefer this brand again, which is thought to be of high quality and should not have spare part issues for at least 10 years, and is 100% more expensive than its counterparts? You have a dishwasher, the basket breaks, and they can't provide a new one... You have to buy a new machine just because there is no basket. You have a faucet that drips, and you have to sleep with the sound of water for years... We are throwing all the Franke products out of the house one by one and buying more durable domestic devices at half the price.
My Franke refrigerator, installed in July 2022, has already broken down in less than three years. I paid more than competing brands expecting superior durability and quality, but Franke has turned out to be a complete disappointment. At first, the authorized service told me that the mainboard was d...
Dear Franke Customer Service, In 2019, I purchased a Franke FDW 612 E6PA dishwasher under the Franke brand. However, in less than six years, the control board (main electronic unit) has failed. Although I purchased this product as a Franke appliance, I recently discovered that it was manufactured by...
Three years ago, I purchased all my kitchen built-in appliances (oven, microwave, stove, hood, dishwasher, and even the kitchen sink set) from Franke, trusting the name of such a large company. However, I have encountered a rust issue with my Franke FDW 612 E6P A++ fully integrated dishwasher, espec...
When we called the service about the Franke refrigerator, they said it's normal for the side parts to heat up. The fridge is 4 years old. In the end, the bottom freezer stopped working. The service told us that the compressor is broken and gave us a high price for fixing it. They also mentioned diff...
Comments