Franke Air Conditioners Not Functioning, Service Fails to Resolve

Hello, We had a detailed conversation with Ms. Ezgi from the Franke headquarters at +90 (262) 644 65 95 regarding the issue. I believe it is a great advantage for a corporate company like Franke to have understanding and reasonable staff such as Ms. Ezgi and Mr. Murat from the authorized service in Izmit. During our approximately 44-minute conversation, we completed the discussion with patience and common sense. I received feedback from Ms. Ezgi that the process is ongoing and she is closely following it. As I mentioned earlier regarding the issue, there is a confusion about the installation and warranty process. Frankly, people are surprised and even find it difficult to understand when they hear about it. I understood this even better from my conversation with Ms. Ezgi. If the warranty of an installed product is initiated, the service must have operated this product. If the product does not work later, it is examined whether the fault is due to the customer. Of course, it should be noted that these inspections are carried out under the supervision of the authorized service. It does not seem logical to me to say that the hood in my house was installed and the warranty period started without even making the electrical connection. Moreover, I am not even mentioning the issue of chimney connection or filter installation. Given this situation, I am sure that installing and making electrical connections for air conditioners as built-in units is a more difficult task. It does not seem logical to me that the party referred to as the construction company is the Franke dealer, the part that does the installation is unclear, the use of the air conditioner pipes sent from the factory is unknown, and the whole process is carried out without Franke's knowledge. Additionally, isn't it another issue that Franke no longer sells air conditioning products? In summary, customers should not be victimized in such a small matter extending from the dealer to the authorized service. If the warranty needs to be extended, it can be done with a letter. The installation and repair of air conditioners can be done with a letter. This process can perhaps be done in a way that will not leave anyone's home covered in dust and dirt or spoil the exterior appearance of the building, maybe as a one-time exception. After all, Franke is a whole with its dealer, authorized personnel, and decision-makers. I am confident that I will resolve my issue within the legal framework. However, the main point here is to ensure that decision-makers in companies like Franke are not harmed due to individuals in the wrong positions.

I contacted the authorized service regarding the air conditioners and I am in constant communication with Ms. Ezgi from the Franke headquarters. When I spoke with the authorized services and the headquarters about the issue, I came to the conclusion that assistance could be provided within the available means. In particular, if there is a problem with the installation, I will do my best regarding plastering, etc. The process is still being monitored, and I am grateful to Ms. Ezgi for her patience and to Mr. Gökhan and Mr. Murat from the authorized service for their attention.