I bought a Franke induction cooker about two and a half years ago. It broke down two months ago, and I had to call the authorized service center in Ankara (Bay Teknik) to figure out what was wrong. They took the stove with them, and fixed it, but didn't put it back in the right way. They took it again but didn't fix it. They charged me 450 TL for the work, though. Even though the keyboard only sometimes broke, they said it needed to be replaced for 6,000 TL. I was able to make it work by putting it closer to the cooker, but this was not a good option. I called Franke's customer service, but all they could do was give me a small refund on the cost of replacing it. I'm disappointed by the bad quality of the product, the incompetence of the technical service, and the lack of help from the authorized staff. Franke needs to stand behind their goods, improve their customer service, and listen to my complaints.
I bought a Franke stove from Özbek Hırdavat in Kayseri, and after it broke, I was told to contact Franke’s authorized service technician, Mr. Y****, for support. I reached out to him, and he informed me that the broken part would be ordered from the factory and the repair would be completed within 6...
About six to seven months ago, I took my Braun Carestyle 5 iron to the authorized service center because it wasn't producing enough steam and was getting clogged. I had to wait for two weeks and pay around ₺400, but they finally told me that they fixed the problem. But when I tried using it at home,...
I reside in Turkey and I would like to convey my discontentment with your distributor in the country regarding a recent purchase. I purchased a Franke 325.0597.294 Tale 915W XS brand and model hood. After reaching out to the Franke authorized service and setting up an installation appointment, the c...
Franke electric hob stopped working for the second time in just 6 months. Even though it has a 2-year guarantee and the service team said it should be renewed, Franke refuses to replace it and makes me wait more than a month for the spare part to repair it. Horrible experience, poor quality, arrogan...
I'm writing to convey my profound disappointment with the Arçelik brand, which has resulted in significant hassle and financial setbacks for me. My Arçelik water heater broke down in August, so I went two months without hot water. The repair was postponed until October because spare components were ...
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