I was allowed 5 kg of baggage, so I headed to Chisinau Airport with my backpack. However, they insisted I fit my backpack into a small metal box, even too small for a child's bag, or pay 30 euros. The communication style and customer service were unlike anything I've seen worldwide. Three hours before departure, we joined the check-in line, and when it was our turn, we were told we could only check-in online, or pay 30 euros. However, they didn't provide us with the option to do online check-in. We want to pay, but their website doesn't allow online check-in. They kept directing us back and forth. The payment machine doesn't give change. We barely fit the baggage, yet she still points us out to her colleague, warning that if we add something later, we have to pay her. Authorities need to sanction this company as soon as possible. I've never seen a charge for check-in anywhere in the world.
I purchased a flight to Cyprus through Mytrip.com. When I tried to check in online, none of the codes or numbers provided by Mytrip worked. I attempted multiple times using every detail I was given. When I reached out to their so-called “support,” all I received were automated responses—no real help...
When we bought the ticket, we received an e-mail indicating that we have a baggage allowance of 10 kilograms for babies. Since there was no detailed information, we put all the needs of our children in our parent suitcase and made 2 suitcases of 29 kilos by using the right to kg. The authorities at ...
On August 13, 2023, between 11:00 and 12:30, I encountered poor customer service at the ticket section, specifically in section E, at Istanbul's new airport. The staff's working manner was very unsatisfactory. They were unhelpful and had poor communication skills. Firstly, we had a baggage allowanc...
The attitude of Pegasus staff was appalling—especially on domestic flights within Turkey, it's a perfect example of paying money to be mistreated. My family and I booked tickets from Çukurova International Airport to London Stansted. When we arrived and waited in line for 30 minutes, the staff told ...
I purchased a ticket from Pegasus Airlines for the Sabiha Gökçen to Skopje flight on 24/07/2024 at 19:25. The ticket I bought did not include cabin or checked baggage, only a small under-seat bag allowance of up to 3 kg. Before leaving home, I weighed my bag to confirm it was approximately 3 kg. Ho...
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