I purchased a Barcelona to Paris ticket from Flixbus for October 12, but within a few hours, I realized that I had bought the wrong ticket and wanted to cancel it. Of the approximately 3300 TL I paid, around 800 TL was deducted as a cancellation fee, and the remaining amount was issued as a coupon to be used within one year. This is the first time I've encountered such a ridiculous policy. I actually reviewed the cancellation conditions before purchasing the ticket, but nowhere did it state that the refund would be given in the form of a coupon. Where am I supposed to use that coupon? Moreover, Flixbus justifies this with a ridiculous excuse like "the rules of the country where you bought the ticket apply." We all know that canceling a bus ticket in France or Spain doesn't cost this much. I've never come across such a practice with any other company. I demand a full refund of my money.
On January 24 at 1:50 AM, I had a FlixBus ticket (PNR: 3211142773) from Brussels to Paris that I purchased for ₺399. However, without any explanation or my consent, my ticket was canceled by FlixBus. When I tried to board the same bus, I was forced to buy a new ticket for €38, costing me significant...
I purchased an international ticket on Flixbus, I needed to cancel this trip, due to force majour reasons(I sent my plane ticket via email to Flixbus as well) When I tried to change the travel hours, to book an earlier bus, Flixbus asked the cost of another ticket for a single journey, which is unbe...
On my first experience with Flixbus Portugal, I made a booking expecting to pay in € as clearly displayed during the booking process. I completed the reservation and received a confirmation email, only to find out that I was charged in £ instead of €. For example, a €10 price was charged as £10, mea...
Flixbus misleads the consumer and prevents the consumer from exercising her rights correctly! I tried to cancel my ticket for a cash refund. The amount to be refunded was written and the confirmation button was written below it. I approved directly. I later realized that the refund option in the for...
I bought two tickets from Flixbus for an international trip. The PNR numbers for the tickets are 315 470 8113 and 315 778 3722. After I canceled them, the website assured me that I would receive a full refund within 30 days or longer. However, it failed to mention that the refund would come in the f...
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