Flight Network Logo

Flight Network

Flight Network Logo
Flight Network

Complaints

5 complaints
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Brand Overview: Flight Network

Flight Network is a global online travel agency (OTA) that helps users search, compare, and book travel arrangements. Originally founded in Canada in 1998, the company grew to become one of the largest travel sites in North America before being acquired by the Swedish travel technology company, Etraveli Group, in 2019. Today, Flight Network operates in dozens of countries worldwide.

Contact Info

Email: [email protected]

Phone: +1 647 956 0177 (North America) / +61 2 9061 7019 (Australia)

Note: The company strongly encourages customers to manage their reservations and initiate support requests by logging into the "My Bookings" portal on their official website.

Industry and Operations

Flight Network operates in the online travel and tourism industry. As a booking portal and travel fare aggregator, the company leverages technology to provide users with varied travel options. Its core business model revolves around selling travel products and earning revenue through booking fees and premium service add-ons. Its main offerings include:

  • Commercial airline flight bookings across major and low-cost carriers
  • Hotel and accommodation reservations
  • Car rental services
  • Travel add-on services, such as flexible ticketing, cancellation guarantees, and premium baggage handling

User Sentiment

Overall user sentiment regarding Flight Network is largely mixed to negative, particularly when travelers require post-booking assistance. While standard, uninterrupted trips often go smoothly, users who encounter flight cancellations, schedule changes, or errors report significant frustration with the company's dispute resolution and customer support processes.

  • Extreme Refund Delays: A vast majority of complaints center around customers waiting several months or even over a year to receive refunds for canceled flights.
  • Unhelpful Customer Service: Users frequently describe the customer support team as unhelpful, citing long wait times, repetitive automated responses, and an inability to resolve complex issues.
  • Hidden Fees and Price Changes: Many customers report frustration over unexpected add-on costs, such as seat allocation fees, and prices increasing during the final checkout process.
  • Booking and Ticketing Failures: Some travelers have reported booking a flight and being charged, only to discover later with the airline that the ticket was never officially issued or confirmed.
  • Lack of Communication on Changes: Users frequently complain that Flight Network fails to notify them of crucial airline-initiated schedule changes or flight cancellations, leaving them stranded.

Share Your Experience

If you've experienced issues with Flight Network, you're not alone. Share your experience or file a complaint on Xolvie to let your voice be heard.