If Flight Network changed your flight,
Review your booking first;
• Check:
– Your updated itinerary and booking confirmation
– Any emails or notifications about the schedule change
– Whether the airline or Flight Network made the change
– The available rebooking or refund options
• Confirm:
– The new flight details are correct
– Your booking is still active
– Any connecting flights or travel plans are still valid
– The change qualifies you for rebooking or a refund under the booking terms
Gather evidence;
• Save screenshots showing:
– Your original itinerary
– The updated flight details
– Any schedule change notifications
– Any error messages or booking issues
• Keep:
– Booking reference number
– Original and updated flight details
– Payment receipt
– Previous support conversations
Contact Flight Network support;
• Request:
– Verification of the flight change
– Assistance with rebooking or selecting an alternative flight
– A refund if the new itinerary is not acceptable and you're eligible
– An explanation of why your booking was changed
If the problem remains unresolved after contacting support, consider filing a complaint on Xolvie to raise awareness and pursue a resolution.
