Start with Flight Network's live chat, which is their fastest support channel for booking questions, changes, cancellations, refunds, and schedule disruptions.
If your travel is urgent or your flight departs soon, sign in to My Bookings, open the Contact Us section to access your regional phone number, and call instead of emailing.
If you're not receiving a response, include your booking number, passenger name, and a clear description of your request in every contact attempt, and keep a record of chat transcripts or emails.
Email is intended for non-urgent requests and responses may take several days, so use phone or chat for flights departing within 72 hours or for time-sensitive changes.
If you have experienced a similar issue, please feel free to share. You can also file a complaint on Xolvie.
