Unauthorized $15 FitMe Charges Added to My Vodafone Bill Right After Buying New Line

I recently purchased a new Vodafone line, and from the very first day of using it, a FitMe app subscription was started without my knowledge or consent. I later discovered that in July and August, a total of $15 was charged to my phone bill through Payguru for payments made to the FitMe app. When I purchased the line, no one informed me about such a subscription or that my line had mobile payment enabled by default.

I tried to cancel the subscription via Payguru, but I couldn’t access the system — the SMS with the reference code never arrived. I then found an online message method to contact FitMe directly, submitted a cancellation request, and received confirmation that the subscription had been canceled. However, I won’t know whether the subscription or additional charges are still active until next month’s bill.

I am requesting a refund of the $15 that was charged to my bill without my consent, and I also demand a detailed explanation of how this subscription was initiated without approval. Furthermore, the Vodafone store where I purchased my line did not provide any information about mobile payments or potential third-party subscriptions. I urge Vodafone to take preventive measures to protect new customers from similar unauthorized charges.