I recently purchased a new Vodafone line, and from the very first day of using it, a FitMe app subscription was started without my knowledge or consent. I later discovered that in July and August, a total of $15 was charged to my phone bill through Payguru for payments made to the FitMe app. When I purchased the line, no one informed me about such a subscription or that my line had mobile payment enabled by default.
I tried to cancel the subscription via Payguru, but I couldn’t access the system — the SMS with the reference code never arrived. I then found an online message method to contact FitMe directly, submitted a cancellation request, and received confirmation that the subscription had been canceled. However, I won’t know whether the subscription or additional charges are still active until next month’s bill.
I am requesting a refund of the $15 that was charged to my bill without my consent, and I also demand a detailed explanation of how this subscription was initiated without approval. Furthermore, the Vodafone store where I purchased my line did not provide any information about mobile payments or potential third-party subscriptions. I urge Vodafone to take preventive measures to protect new customers from similar unauthorized charges.
I recently discovered that I was subscribed to a service called FitMe without my knowledge or consent. The most shocking part is that I have never even installed this application on my phone. Despite having no interaction with the app, a payment was taken from my account, and I only realized it afte...
Without my knowledge or consent, a Fitme subscription was activated on my Vodafone postpaid line through Payguru, resulting in unauthorized charges for two consecutive months. An additional 263 TL was added to my bill dated October 21, and another 263 TL was added to my bill dated November 21. In to...
I was shocked to find a FitMe subscription charge reflected on my Vodafone bill, even though I had no idea what this service was or when I signed up for it. It must have happened in a moment of distraction, possibly through a deceptive pop-up or banner. I might have accidentally clicked or triggered...
I recently discovered that I was unknowingly subscribed to a service called FitMe, and Vodafone’s name was involved in the process. While tracking a shipment through Google, I was prompted with a confirmation code. Believing it was related to my delivery, I approved it—only to later realize it had s...
On September 1, I discovered that a FitMe app subscription — a service I have never heard of or used — was purchased through Vodafone Mobile Payment without my knowledge or consent. I never approved any payment either to FitMe or Vodafone Mobile Payment, yet ₺263.9 ($8) was charged to my line on the...
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