On September 23, 2025, I experienced a serious issue related to a FitMe subscription. While trying to log into my smartwatch from my phone, I was asked to enter my phone number and a verification code sent via SMS. Right after entering the code, I received a message stating that ₺229 ($7) had been charged to my account under the “bill to your phone” feature.
I was never shown any consent form, checkbox, or agreement — I was simply trying to sign in, yet a subscription was automatically started and payment was taken without my permission.
Following this, I contacted Turkcell customer service, who directed me to call 0850 477 77 25. When I did, the customer representative responded rudely, saying, “You made the payment yourself, there’s nothing we can do.” Despite explaining the situation repeatedly, they were unhelpful, and during my first call, they even hung up on me. When I called again, I was told the subscription had been canceled, but no refund was issued.
My user ID is 84502542. I never used this service and gained no benefit from it whatsoever — I was simply attempting to log in. This unauthorized charge, made without my explicit consent, violates consumer protection laws. I demand an immediate refund of the ₺229 ($7) and a formal apology. If this issue is not resolved promptly, I will file a complaint with the BTK (Information and Communication Technologies Authority) and other relevant consumer authorities.
On September 9, 2025, a ₺229 ($7) charge was added to my Turkcell phone bill through a service called FitMe, without my knowledge or consent. Even though the “charge to my bill” feature was disabled, the payment was still processed — and I never approved or confirmed any such transaction. I contact...
A $7 subscription to an app called FitMe was started without my knowledge or consent through my Turkcell mobile line. When I reviewed my bill today, I noticed this unauthorized charge and immediately contacted Turkcell customer service. However, I was told that nothing could be done about the existi...
On August 22, 2025, I discovered that a $7 charge had been deducted from my Turkcell postpaid line for a FitMe monthly subscription that was started without my knowledge or consent. When I contacted Turkcell customer service, they informed me that the subscription had been canceled, but they also st...
On October 9, 2025, at 7:20 p.m., while downloading a QR code reader app called FitMe from the Play Store, a subscription worth ₺229 ($7) was started without my consent, and the amount was deducted from my account. As soon as I noticed the charge, I contacted customer service, and they canceled the ...
I recently discovered that my Turkcell bill included an unauthorized subscription to a service called FitMe, resulting in an extra ₺229 charge. This subscription was apparently made through the Paycell app, but I have no idea how or when I supposedly subscribed. I have never knowingly signed up for ...
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