FitMe Charged My Phone Bill Without Consent — Requesting Immediate Refund
On September 23, 2025, I experienced a serious issue related to a FitMe subscription. While trying to log into my smartwatch from my phone, I was asked to enter my phone number and a verification code sent via SMS. Right after entering the code, I received a message stating that ₺229 ($7) had been charged to my account under the “bill to your phone” feature.
I was never shown any consent form, checkbox, or agreement — I was simply trying to sign in, yet a subscription was automatically started and payment was taken without my permission.
Following this, I contacted Turkcell customer service, who directed me to call 0850 477 77 25. When I did, the customer representative responded rudely, saying, “You made the payment yourself, there’s nothing we can do.” Despite explaining the situation repeatedly, they were unhelpful, and during my first call, they even hung up on me. When I called again, I was told the subscription had been canceled, but no refund was issued.
My user ID is 84502542. I never used this service and gained no benefit from it whatsoever — I was simply attempting to log in. This unauthorized charge, made without my explicit consent, violates consumer protection laws. I demand an immediate refund of the ₺229 ($7) and a formal apology. If this issue is not resolved promptly, I will file a complaint with the BTK (Information and Communication Technologies Authority) and other relevant consumer authorities.
