On August 22, 2025, I discovered that a $7 charge had been deducted from my Turkcell postpaid line for a FitMe monthly subscription that was started without my knowledge or consent. When I contacted Turkcell customer service, they informed me that the subscription had been canceled, but they also stated that no refund would be issued.
This unauthorized subscription has caused me financial and emotional inconvenience. As a Turkcell customer (account ending in *326****62), I request a full refund of the $7 that was charged to my account without approval.
On August 20, 2025, a $7 charge was added to my Turkcell bill, even though I never downloaded the FitMe app and do not have any active subscription. I have no idea how such a charge was made without my authorization, and I find this situation extremely concerning. I also did not receive any confirma...
A $7 subscription to an app called FitMe was started without my knowledge or consent through my Turkcell mobile line. When I reviewed my bill today, I noticed this unauthorized charge and immediately contacted Turkcell customer service. However, I was told that nothing could be done about the existi...
On September 9, 2025, a ₺229 ($7) charge was added to my Turkcell phone bill through a service called FitMe, without my knowledge or consent. Even though the “charge to my bill” feature was disabled, the payment was still processed — and I never approved or confirmed any such transaction. I contact...
On August 1, 2025, a $7 charge was withdrawn from my mobile line, and a FitMe app subscription was started without my knowledge or consent. I learned about this only after receiving an SMS notification. I never initiated or approved any subscription. So far, I have not contacted customer service. I...
Since July 2025, a $5 charge has been added to my postpaid Turkcell bill every month for a subscription to a service called “Fitme”, which I never authorized or subscribed to. I only discovered this issue after reviewing my phone bill, where the charge appeared under my Turkcell line number 0530****...
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