I recently discovered that my Turkcell bill included an unauthorized subscription to a service called FitMe, resulting in an extra ₺229 charge. This subscription was apparently made through the Paycell app, but I have no idea how or when I supposedly subscribed. I have never knowingly signed up for FitMe, I have no interest in using it, and I have not received any service from it.
It is unacceptable that Turkcell can add charges to my bill without my knowledge or consent. I expect a telecommunications provider to protect its customers from unauthorized third-party charges, not facilitate them. This kind of practice damages customer trust and feels like an exploitation of the billing system for unfair profit.
I demand the immediate cancellation of this unauthorized FitMe subscription, a full refund of the ₺229 wrongly charged to my account, and a thorough investigation into how companies like this can add services without customer approval. Turkcell must take stronger measures to protect its customers from such predatory billing practices.
I have been a Turkcell customer for years, but for several months now, my bill has included charges for something called “FitMe”—a service I never knowingly subscribed to and do not even understand. I first noticed it when reviewing my statement, called Turkcell immediately, and requested the cancel...
I recently encountered a deceptive practice involving the FitMe app, which is still available on the Google Play Store. While attempting to download a completely different application, I was misled into installing FitMe instead. Without my consent or any clear warning, the installation triggered a s...
Since July 2025, a $5 charge has been added to my postpaid Turkcell bill every month for a subscription to a service called “Fitme”, which I never authorized or subscribed to. I only discovered this issue after reviewing my phone bill, where the charge appeared under my Turkcell line number 0530****...
While browsing a job search website called “İşin Olsa,” a sudden pop-up notification appeared on my screen, covering the entire site. It asked me to enter my phone number for verification. Almost immediately after doing so, I received a message from Turkcell stating that ₺229 had been added to my ph...
On September 9, 2025, a ₺229 ($7) charge was added to my Turkcell phone bill through a service called FitMe, without my knowledge or consent. Even though the “charge to my bill” feature was disabled, the payment was still processed — and I never approved or confirmed any such transaction. I contact...
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