A $7 subscription to an app called FitMe was started without my knowledge or consent through my Turkcell mobile line. When I reviewed my bill today, I noticed this unauthorized charge and immediately contacted Turkcell customer service. However, I was told that nothing could be done about the existing charge — only that future charges were blocked by disabling the “bill-to-account” feature.
I have never subscribed to FitMe, never approved any payment, and was not informed about such a transaction. This charge occurred only once, and I do not have an active subscription.
Regarding the transaction number 0012025195828866, I request that my grievance be resolved and the ₺229 ($7) be refunded to my account.
I expect an urgent resolution and response to this issue.
On September 9, 2025, a ₺229 ($7) charge was added to my Turkcell phone bill through a service called FitMe, without my knowledge or consent. Even though the “charge to my bill” feature was disabled, the payment was still processed — and I never approved or confirmed any such transaction. I contact...
On August 20, 2025, a $7 charge was added to my Turkcell bill, even though I never downloaded the FitMe app and do not have any active subscription. I have no idea how such a charge was made without my authorization, and I find this situation extremely concerning. I also did not receive any confirma...
On August 22, 2025, I discovered that a $7 charge had been deducted from my Turkcell postpaid line for a FitMe monthly subscription that was started without my knowledge or consent. When I contacted Turkcell customer service, they informed me that the subscription had been canceled, but they also st...
On August 1, 2025, a $7 charge was withdrawn from my mobile line, and a FitMe app subscription was started without my knowledge or consent. I learned about this only after receiving an SMS notification. I never initiated or approved any subscription. So far, I have not contacted customer service. I...
After a single accidental click, a ₺239 ($7) subscription fee for the FitMe app was charged to my phone bill without specifying which plan was purchased. Additionally, an extra ₺24.9 ($1) was deducted as a “Charge to Bill” service fee. During this entire process, I did not receive any confirmation m...
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