My Fitbit Smart Bracelet Broke, and Warranty Service Refused to Help

I purchased a Fitbit smart bracelet a year ago, which came with a 2-year warranty. However, the screen and all its displays stopped working recently. First, the touchscreen failed, and within two days, the screen went completely blank. I couldn’t find an authorized service or sales representative for Fitbit in my country through their global site. When I asked the seller for a service center, they only sent me the invoice. After repeated requests, they told me to send the device for inspection. A week later, my bracelet was returned without even opening the package I sent, claiming, "No manufacturing defect."

The seller ignores further inquiries about authorized service, and customer support provides vague answers like "You can find it online," which I explained isn’t accurate. It seems like no one even reads the complaints properly. The constant response of "Your request is under review" is infuriating. Once the product is sold, there’s no reliable post-sale support or assistance.

I plan to escalate this to the Consumer Arbitration Committee and consider legal action if my complaint isn’t resolved promptly. Fitbit needs to take responsibility for their defective product and provide proper warranty service.