Fiat Service Center's Failure to Address My Dilemma
On August 1, 2023, I purchased a Fiat Egea Sedan 1.4 gasoline vehicle with disabled status from Simge Otomotiv in Düzce. Unfortunately, my vehicle, license plate 81***653, was involved in a financially damaging accident on September 15, 2023. I'm not sure whether Allianz insurance or the service center should handle the situation. After all, no one intentionally causes an accident while waiting for their insurance policy to be issued. My car has been sitting in the service center's parking lot for 11 days, changing places. My spouse is sick, and we need to leave town. I beg whoever is in charge not to prolong our agony. I urgently request that a resolution, including parts procurement and repair approval, be provided as soon as possible. We used to feel safe with Allianz insurance, but now we're worried. Our faith appears to have been misplaced. I'm not sure who is to blame for the lengthy delay in delivering a minimally damaged vehicle, but I'm the one who is suffering. Despite the lack of significant damage, we haven't even requested a replacement vehicle. Simge Otomotiv in Düzce has ignored our plight!
Dear Ümit Ö., The request you shared is very valuable for us to serve you better and understand your needs more effectively. Following the necessary investigations regarding your request, you will be informed through the notification number 20962567. Thank you for choosing our brand. We are here for you 24/7 as the Customer Care Center for all your needs. We wish you and all your loved ones healthy days. FIAT Customer Care Center
I thank Ms. E*** for her interest.
I would like to thank all the Fiat iconic automotive employees, especially Ms. Esma and Mr. Hakan from the damage service unit, for their interest and attention. Hopefully, they will deliver my vehicle in the best possible condition.
I would like to express my gratitude to all the Fiat Simge Otomotiv employees, especially to Esma and Hakan from the service department, for their attention and assistance. I hope they will deliver my vehicle in the best possible way.
