I ordered a product from abroad, and it arrived at Sabiha Gökçen Airport but was placed in a warehouse (antrepo). I received an email asking for payment and to send certain documents to my customs representative. However, there’s no clear information on how much I need to pay, why the item was placed in the warehouse, or who I need to contact. It seems I need to make a payment to FedEx for shipping, but I have no idea what steps to take next. This lack of communication and unclear instructions is incredibly frustrating. I need clear guidance on what to do, how much to pay, and who to contact to resolve this issue and receive my package.
Our shipment, which arrived at Istanbul customs from France via FedEx Express on June 16, is still stuck in customs due to FedEx preparing the ATR document incorrectly three times. As a result, we are unable to issue end-of-month sales invoices and are burdened with a significant VAT liability. The ...
FedEx has been holding my shipment in Istanbul for over two weeks, claiming that payment hasn’t been received—but here’s the problem: they never told me how much to pay or how to pay it. I haven’t received any formal instructions, no invoice, and no contact explaining what’s required to release the ...
On June 16, our shipment arrived at Istanbul customs via FedEx Express from France. Since then, we have been unable to clear the shipment because FedEx has incorrectly prepared the ATR document three separate times. This repeated mistake has prevented us from completing customs clearance and severel...
On June 18, 2025, my products were picked up from Switzerland and were initially scheduled for delivery on June 20. However, the shipment was first delayed for two days in Switzerland, then unnecessarily routed through multiple countries. Later, FedEx sent an apology email explaining that the delays...
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