FamPay Account Deletion Request: Create a New Account and Fix Payment Failures

I was trying to use FamPay but I do not want to continue with the current account that is linked with my details. I want to stop using this existing FamPay account and I want to have my own new account instead. Right now I am unable to get the result I need in the app and my payments are failing. I do not want to keep this account and I am confused about how to delete it or remove my details from it. I request that FamPay close or delete this current account completely, remove my personal details connected to it if possible, and clearly guide me on how I can safely create and use a new FamPay account that will work properly.