FamPay Selfie Verification Failed

I am a student and have been facing a serious problem with my Fampay account due to selfie verification. Around 20/01/2025 my selfie verification failed several times, and the app showed the message “Your selfie verification failed” and “You’ve exhausted all verification attempts. We’ll notify you when you can try again.” Since then I have not been able to complete verification and my account remains effectively blocked. Because of this situation I cannot use my Fampay account as intended and this is creating difficulties for me in managing my money as a student. I have waited for a long time for a new chance to verify, but nothing has changed and the app still does not allow another attempt. I request that my account be reopened and that you reset my selfie verification attempts or provide an alternative way to verify my identity, so that I can use my Fampay account again. If it is not possible to reopen the account immediately, I kindly ask you to ensure that my Fampay account is opened and usable by 14/10/2026 at the latest. I am ready to provide any additional documents or information needed to complete KYC and verification.