Unblock My Account

My Fampay account linked to my email address has been blocked and I am unable to use it. When I try to access it, I see a message on my device that says “Device access paused” and that access is blocked due to a security policy. I do not know the exact reason why my account has been blocked and I have not been given a clear explanation. Because my account is blocked, I cannot use the services I need and this is causing me serious inconvenience. I request that my Fampay account be checked urgently, that I be clearly informed of the reason for the block, and that my account be unblocked as soon as possible so that I can continue using it normally.