I requested a refund through Google Play for a purchase I made in the Falla - Group Voice Chat Rooms app, but it's been nearly a month, and I still haven’t received a single kuruş back in my account. This delay is unacceptable.
Here are the full details of the transaction:
Order number: GPA.3336-9873-1498-34372
Order date: January 21, 2025, 01:47:28 GMT+3
Product: 5000 Golds (Falla)
Total: ₺38.00 (₺6.33 VAT included)
Payment method: Mastercard-1031
Google Play shows that the refund was approved, yet my account has not been credited. I know others have had similar refunds processed without issues — why is mine still pending?
Falla and Google Play, I’m asking you to investigate and resolve this immediately. I followed the proper process. I expect my ₺38 refund without further delay.
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