Defective Clothing And Time Management

Today in Ankara, I visited the Oysho store in Gordion to buy a triko set. The staff there told me that the set was available at the Kentpark Oysho, so I went there as directed. At Kentpark, I was made to wait for about 1.5 hours for the product to be brought, and when it finally arrived, the set turned out to be defective. I find it unacceptable that I lost this much time due to poor internal coordination and that the only product provided after such a long wait was faulty. I kindly request that this issue be addressed within your internal processes so that other customers do not experience the same problem, and that I receive a sincere apology and a proper, flawless resolution to this situation.