Fakir Innovator X Plus 7286 Vacuum is Expensive but Insufficient
On September 17, 2023, I purchased a Fakir Innovator X Plus 7286 cordless stick vacuum from Bursa Media Markt. To say I am completely dissatisfied would be an understatement. It not only made a strange and annoying noise reminiscent of a comedy routine, but it also struggled to pick up dirt effectively. The vacuum head appeared to struggle with the most basic of tasks. Furthermore, the battery life fell far short of the promised 45-60 minutes, lasting only 30-35 minutes before dying abruptly. I contacted the service department with my complaints, only to be met with a dismissive response claiming that such vacuums work as described. They returned the vacuum to me, insisting that it was in perfect working order. I have no intention of accepting this subpar product or Media Markt's service. I intend to file complaints against both Media Markt and Fakir, and I intend to exercise all of my legal options if necessary. I returned the product within 14 days because it did not meet my expectations. I have every right to do so as a consumer. I had no idea Fakir, a company with such lofty goals, would fail to stand by their product. I'll include a video of the vacuum to demonstrate its poor performance and annoying noise. I urge the Fakir representatives to watch my video before dismissing my claims. Nobody makes money easily, and I certainly didn't spend 9,000 lira on a mediocre product. I'd like a refund. Please do not include a canned response stating that you will contact me. Take appropriate action, as I am more than willing to do what is required of me.
