Fakir Sent Me a Defective RS770 Robot Vacuum That Does Not Charge

I cannot understand what kind of resolution process has been initiated. We couldn't use the product because it wasn't charging, and despite the product being defective, the Fakir customer representative called and said that because the product is a small household appliance, you need to take it to the service center yourself. For the prestige of a world-renowned brand, the size of the product should not matter. A special technical team should be sent to collect the product, examine it to resolve the issue, and if necessary, provide a promotional gift to satisfy the customer and ensure their trust, and replace the product with a new one. You cannot ensure customer satisfaction and brand trust this way. It was not befitting for a corporate brand like Fakir.

I am requesting an exchange, but it is being met with a negative response. Why isn't a defective product, which has never been used, being exchanged for a new one? A brand cannot be this indifferent.

The product's charging unit has been replaced by the seller, and the charging issue has been resolved. Thank you very much to everyone involved, may God bless you all.

The product's charging unit was replaced by the seller, and the charging issue has been resolved. Thank you very much, and may God bless everyone who contributed.