Clearer instructions, easier to find documents, and a simpler submission process would be a huge improvement. vision insurance was supposed to help me save some money on new glasses from you guys…they say it's just 3 easy steps, but it was way more complicated than that. first off, finding the claim form from my insurance…Eyebuydirect's instructions weren't clear at all, so I spent ages looking in the wrong places. getting the invoice from your website was another hurdle. the interface is confusing, and it took forever to find the right document. Juggling both the claim form and invoice felt unnecessary and made things way more likely to get messed up, which it did but I managed to go through all.
I have to say, what they made me go through was anything but enjoyable. Since I started looking for insurance options, I encountered a bunch of challenges. Their website, which was supposed to be easy to use, was actually quite frustrating, trying to find the right policy and coverage options was qu...
I ordered a year's supply of those 1 Day Acuvue Define contacts ( the ones with the discount code CONTACTSNEW20?), you sent the wrong lenses for my right eye! Huge difference between -2.00 and -1.50, let me tell you. My vision was blurry and my eye felt awful. even though I signed up for subscribe a...
I recently purchased travel health insurance through the Allianz Insurance website for my visa application. I requested that my policy be sent to me on letterhead paper with a wet signature and stamp as soon as I bought it, both through the website's contact form and by calling customer service. I s...
I joined your subscription programme because it sounded great: 20% off the first order, 10% off all future orders, free glasses after the first renewal, and so on. There was no sign of the discount you mentiones, on my first order, even though I did everything right. Customer service just told me th...
THY refuses to give the document requested by xcover, which he sold on the THY site. About a month ago, my wife and I bought tickets for me. We added ...
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