I ordered a year's supply of those 1 Day Acuvue Define contacts ( the ones with the discount code CONTACTSNEW20?), you sent the wrong lenses for my right eye! Huge difference between -2.00 and -1.50, let me tell you. My vision was blurry and my eye felt awful. even though I signed up for subscribe and save, the order took forever to arrive. Like, two whole weeks late! practically ran out of contacts before the new ones showed up. Super inconvenient. Long waits, unhelpful answers, the whole deal. It took me ages to even get someone to listen, and even then, fixing the mess was a slow process. You guys messed up the lenses, took forever to ship, and getting help is a big no, here's what I need: new lenses for my right eye with the correct prescription, obviously…some kind of compensation, fix your customer service. Faster response times and helpful reps would be a good start.
I ordered a 3-month supply of 6 Acuvue contact lenses, which I have been using regularly. However, this time, the lenses were not delivered in good condition. When I put them on, I felt a sharp pain in my eye, and upon closer inspection, I realized that one of the lenses had a hole in it. I am disap...
About eight months ago, I purchased Acuvue lenses, and initially, I used them very cleanly and securely. When I opened the second package as the time passed, there seemed to be no problem when I put them in my eyes. However, after 2-3 days, my left eye became blurry. This bothered me, so I threw awa...
I've been using Johnson & Johnson Acuvue Oasys contact lenses with an 8.8 base curve and -1.00 prescription for over five years. Recently, I've encountered a significant quality problem with these lenses. I initially thought there was an issue with my eyes, but today I'm 100% sure that the problem i...
I recently purchased Acuvue Oasys lenses, but to my dismay, they arrived torn due to a manufacturing defect. The lenses had noticeable tears, rendering them unusable and causing discomfort when worn. It was a disappointing experience, as my eyes were irritated and I couldn't use the lenses. Upon rea...
I've been using Acuvue Oasys contact lenses for nearly 20 years. However, in my most recent purchase, I noticed unacceptable warping and deep scratches on the lenses right out of the package. I filed a complaint about this issue, but it remains unresolved after 20 days. A call center employee who co...
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