On October 26, 2024, I reserved a vehicle through Europcar with reservation code CWRA5085865. However, when I arrived at the office, I was informed that the car I booked was unavailable. Instead, they offered me a Renault Express, claiming it was the only option. Since other rental companies also had no vehicles, I had no choice but to accept it.
To my surprise, when I went to the parking lot, I saw 27 empty cars, including one in the same segment as the one I reserved. It appears Europcar deliberately withheld these vehicles, likely to increase profits by renting out higher-demand cars to others. They handed me an unsuitable commercial vehicle with a stiff steering wheel, which is difficult to use.
I am deeply disappointed with Europcar's lack of professionalism. This is unacceptable from an international rental company endorsed by institutions like Garanti Bank and others. The car has remained unused in my hotel garage while I’ve been forced to rely on taxis. I will escalate this matter to the Consumer Arbitration Committee and relevant tourism authorities if a resolution is not provided promptly.
On May 12, 2025, I was shocked to find that my credit card had been charged five separate times by Europcar for car rental fees. However, I never completed a reservation. While attempting to book a car on the Europcar website that day, I encountered a system error and the process did not go through....
On December 14, 2024, at Istanbul Airport, I collected a rental car from Europcar that I had reserved on December 13, 2024. Upon pick-up, I was told my reserved vehicle was unavailable, and I was given a car from a different segment instead. When I returned the vehicle on December 15, 2024, the staf...
On July 23, 2025, at 10:00 AM, I rented a car from Europcar’s Venice office through Booking.com (reference number: 733677744). All my documents were complete, and I was ready to finalize the process with my Turkish driver’s license, which has international validity. However, the staff member demande...
On July 20, 2025, I booked a car rental through Booking.com (confirmation number 658401310) with Europcar at Rome Fiumicino Airport, scheduled to start on July 22, 2025. When I arrived to collect the vehicle, I was told my driver’s license—although new—was “not compatible,” and they refused to hand ...
I made a reservation with Europcar to pick up a vehicle on Monday, November 11, at 8:00 AM. However, when I arrived at the designated location, no one was there by 8:10 AM. I was forced to go to another Europcar branch, only to be told that no vehicles were available. As a result, I had to cancel m...
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