I started using my Esty oven 9 months ago, and from the beginning, I had problems with uneven baking. The service came to check it but did nothing to resolve the issue. Later, the oven's interior light bulb burst, so I called for service again, and they replaced the bulb. Then, a more severe issue occurred—the oven shuts off completely during cooking, only to start working again after 30 minutes, disrupting the baking process.
I’ve called the service three times for this problem. They acknowledged a manufacturing defect and said they would take the oven to the service center but only replaced the fan instead. This issue has happened repeatedly, and each time, they replace a part. They even admitted the fan was inadequate. Despite the ongoing warranty, when I requested a replacement or refund, the service team responded aggressively, refusing further assistance and saying they would no longer come if I called.
I’m now formally requesting the replacement or refund of my oven. This situation is unacceptable for a product that is still under warranty.
I purchased an Esty built-in oven set, but upon installation, I discovered that the oven’s fan motor was defective. I reported the issue to customer service and created a service request, yet no one has contacted me for follow-up or repair. It’s incredibly frustrating to receive a brand-new product ...
The bottom section of my Arçelik oven does not cook properly. I purchased this product about six years ago and mostly used it for cooking meals, pastries, and savory pies. However, the lower part of the oven has never cooked evenly, and this issue has persisted since the very first day. During this ...
I'm detailing below the trouble I've encountered with the Esty electric cooktop. When the service technician arrived, they claimed the cooktop was fun...
I used Franke's oven because I trusted the quality of their products. The oven malfunctioned before the warranty period expired. The bottom heating element was damaged. The service technician arrived, evaluated it, and confirmed that it was malfunctioning. "Let's place an order, it'll arrive within ...
I bought a new Esty built-in cooktop. The service team set it up, but unfortunately, the product was faulty. On November 16th, the product was returned to its original packaging. Even though I contact them daily, they still haven't gotten the cooktop in stock, which means I can't buy a new one right...
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