After using a line in Cyprus through the eSIM IO application, I purchased a Kosovo plan for €5. Before traveling, I contacted the WhatsApp support line to ask whether this package would also work in Kosovo and Macedonia. However, instead of receiving a clear and understandable answer, I was given unrelated, confusing, and insufficient responses that did not properly explain the coverage details.
I am currently in Kosovo, and the plan I purchased does not work here at all. Despite paying for the service, I cannot use it in the country for which I specifically purchased it. When I requested a refund, I received only a generic prewritten response stating: “Since you activated and used the Global 5 GB package, we cannot provide a refund. Refunds are only possible if the eSIM services were never used.”
However, my actual issue is not about using the package elsewhere — it is that the plan I purchased does not function in Kosovo as expected and that I was unable to get accurate information from the support team before purchasing it. If I had been properly informed, I would not have purchased this package in the first place.
For this reason, I request a refund of the €5 I paid for this unusable package, which has provided no benefit to me while in Kosovo. I also expect the WhatsApp support line to provide clearer, more understandable, and more accurate guidance to customers in the future.
Through eSIM IO, I purchased an eSIM package costing €49 to use during my trip to Cuba. The payment was charged to my credit card on January 15, 2026, in the amount of approximately $58. However, before and during the purchase process, the application did not provide sufficiently clear or detailed i...
Last night, I purchased an unlimited internet package for Japan through eSIM IO. However, from the moment I started using the package, the connection would not properly connect to 5G, and the speed was so low that the service became almost unusable. Both download and upload speeds remained around 1 ...
I purchased an eSIM io package to use during my trip to Greece. Although my device fully supports eSIM technology, I was unable to activate or install it. I immediately contacted customer support, but I never received any reply or assistance. Now that I am back in Turkey, I tried again to install a...
I decided to try eSIM io during my trip to Montenegro, mostly because the service is so heavily advertised everywhere. Before traveling, I loaded $23 USD into my account and purchased a 20 GB data package. However, once I landed at the airport and tried to activate it, the eSIM simply would not wor...
On December 25, 2025, I signed up on Esim.io to purchase the New Year’s promotion for new users, which advertised a 5 GB global data package for $1.9. Although this promotion was clearly displayed on the website/app, after registering, no promotion appeared in my account. I paid by credit card, but...
Comments