Enuygun.com Charged My Card but Didn’t Refund to My Bank—Still Waiting
On January 17, I purchased a bus ticket for January 19, but after the payment went through, an error occurred, and the ticket was not issued. However, my credit card was charged.
I have called customer service four times, yet my issue remains unresolved. Today is February 7, and I still haven’t received my refund. Every time I contact them, they tell me my money was transferred to my Enuygun.com account or that it’s on hold—but I paid with my bank card and expect the money to be returned to my bank account, not some wallet I never asked for!
Enuygun.com, refund my money to my card immediately! Customers shouldn’t have to chase their own refunds for weeks! Travelers, be warned—this platform may hold onto your money without proper refunds!
Hello Mr. Necmi, We have contacted you to inform you about your experience. As Enuygun, we would like to state that we are always working to provide better service to our valued users and that we are continuously expanding and developing our team in this direction. For all your questions and inquiries, you can reach us, 24 hours a day, 7 days a week. Regards, Enuygun Team
Thank you, the problem is solved
