On January 17, I purchased a bus ticket for January 19, but after the payment went through, an error occurred, and the ticket was not issued. However, my credit card was charged.
I have called customer service four times, yet my issue remains unresolved. Today is February 7, and I still haven’t received my refund. Every time I contact them, they tell me my money was transferred to my Enuygun.com account or that it’s on hold—but I paid with my bank card and expect the money to be returned to my bank account, not some wallet I never asked for!
Enuygun.com, refund my money to my card immediately! Customers shouldn’t have to chase their own refunds for weeks! Travelers, be warned—this platform may hold onto your money without proper refunds!
I canceled my ticket on Enuygun.com and requested a refund to my card, but instead, they converted the amount into their in-app coins without my consent. Now, I am unable to get my money back, and they are forcing me to use their platform credit instead. I have tried calling customer service, but t...
On November 11, 2025, I requested a cancellation for my Iran Air Tehran–Istanbul flight ticket purchased through Enuygun.com (PNR: SIB8G3). Enuygun customer service recorded my request and told me they would get back to me. However, I did not receive any updates for two full days. When I called them...
Enuygun.com refunded me only ₺80 instead of ₺1700 for my flight cancellation, which was scheduled for a month later, and they informed me of this only after I had canceled the ticket. If I had known this in advance, I would have never canceled my flight through them. I am absolutely filing a complai...
I booked a round-trip flight with Fly One for my outbound and THY for my return through Enuygun.com. Unfortunately, I made a mistake with the dates and selected the wrong month. When I realized this, I immediately contacted Enuygun.com for a date change. They told me it would be more expensive to ch...
Comments