On September 11, 2025, I bought a ticket for Başar Turizm’s Izmir-Manavgat trip through the Enuygun app, paying ₺600 for ticket number LP001XPGY. The bus was scheduled to depart at 11:59 PM but instead left at 12:41 AM without any prior notice. This delay forced me to wait for hours at the terminal, adding greatly to my inconvenience. Moreover, your company’s staff were extremely indifferent and rude, offering no help or explanation about the issue. I have not yet contacted customer service. I expect compensation for this inconvenience and a clear explanation from your company regarding this matter.
On August 7, 2025, at 11:55 PM, I purchased a bus ticket via enuygun.com from the company Ali Osman Ulusoy for a trip from Ankara AŞTİ Terminal to Milas, with PNR code VV000BTXK. Although I arrived at the terminal 45 minutes before departure, the bus left without me because there was no platform num...
On August 21, 2025, I purchased a ticket for SunExpress flight YS293V from Mersin to Izmir, scheduled to depart at 22:40. I booked the ticket through Enuygun.com and paid by credit card. Approximately three hours before departure, I attempted to complete my online check-in via both the SunExpress m...
On November 14, 2025, my Pegasus flight from Erzincan to Bodrum was delayed by about four hours, and during this entire time no explanation or solution was provided. My reservation number is 1C6NGX, and I purchased the ticket through the Pegasus app. While waiting, Erzincan Airport staff shouted war...
On September 11, 2025, I purchased a bus ticket with Metro Turizm through Enuygun for the route Ayvalık → Mustafakemalpaşa (PNR: YKOXQF4, Price: ₺780). The driver failed to check the passenger list and took the wrong route, dropping me at Bursa Bus Terminal instead of Mustafakemalpaşa. I noticed the...
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