Missed Bus and Denied Refund
On August 7, 2025, at 11:55 PM, I purchased a bus ticket via enuygun.com from the company Ali Osman Ulusoy for a trip from Ankara AŞTİ Terminal to Milas, with PNR code VV000BTXK. Although I arrived at the terminal 45 minutes before departure, the bus left without me because there was no platform number indicated on the ticket, and it departed while I was searching for the correct gate. I was not contacted or informed by the company in any way, leaving me stranded. After the incident, I contacted enuygun.com customer service, but they dismissed the issue, stating, "It’s not our responsibility." When I went to the Ali Osman Ulusoy ticket office, I again received no assistance and was met with a dismissive attitude, being told, “Complain wherever you want.” This is the first time I’ve experienced such a problem, and I paid for the ticket by credit card. I was victimized due to the negligence of both Ali Osman Ulusoy and enuygun.com, and I am requesting a refund of the ₺900 ticket fee.
Hello Mr. Emrah, First of all, we are sorry for the situation you have experienced. We have tried to contact you multiple times regarding your situation, but we were unable to reach you. The bus type, seat numbers, route, operational process during the trip, and travel time are all information provided to us by the companies and may change due to operational reasons. If the carrier company provides us with the platform information during ticket purchase, we are able to share the platform information with you. We would like to state that the situation you experienced is not caused by Enuygun, and we wish you a good day. Sincerely, The Enuygun Team
