On August 7, 2025, at 11:55 PM, I purchased a bus ticket via enuygun.com from the company Ali Osman Ulusoy for a trip from Ankara AŞTİ Terminal to Milas, with PNR code VV000BTXK. Although I arrived at the terminal 45 minutes before departure, the bus left without me because there was no platform number indicated on the ticket, and it departed while I was searching for the correct gate. I was not contacted or informed by the company in any way, leaving me stranded. After the incident, I contacted enuygun.com customer service, but they dismissed the issue, stating, "It’s not our responsibility." When I went to the Ali Osman Ulusoy ticket office, I again received no assistance and was met with a dismissive attitude, being told, “Complain wherever you want.” This is the first time I’ve experienced such a problem, and I paid for the ticket by credit card. I was victimized due to the negligence of both Ali Osman Ulusoy and enuygun.com, and I am requesting a refund of the ₺900 ticket fee.
On September 11, 2025, I bought a ticket for Başar Turizm’s Izmir-Manavgat trip through the Enuygun app, paying ₺600 for ticket number LP001XPGY. The bus was scheduled to depart at 11:59 PM but instead left at 12:41 AM without any prior notice. This delay forced me to wait for hours at the terminal,...
On September 7, 2025, I purchased a total of 6 bus tickets via Enuygun for the Edirne Erikli – Istanbul Alibeyköy route operated by Metro Turizm. The PNR numbers for my tickets are YJUSEV5 and YJUSGQ8, and I paid a total of ₺4500 by credit card. Shortly after purchasing the tickets, I had to cancel ...
On August 21, 2025, I purchased a ticket for SunExpress flight YS293V from Mersin to Izmir, scheduled to depart at 22:40. I booked the ticket through Enuygun.com and paid by credit card. Approximately three hours before departure, I attempted to complete my online check-in via both the SunExpress m...
On September 11, 2025, I purchased a bus ticket with Metro Turizm through Enuygun for the route Ayvalık → Mustafakemalpaşa (PNR: YKOXQF4, Price: ₺780). The driver failed to check the passenger list and took the wrong route, dropping me at Bursa Bus Terminal instead of Mustafakemalpaşa. I noticed the...
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