Servet is satisfied with the result
Resolved
Enuygun.com Booking Payment Error
Servet
February 23, 2024 10:31 am
116"I am not thanking the brand. I had to change my return times. I had to book the hotel at a higher price."
Arif is satisfied with the result
Resolved
Enuygun.com Refuses to Cancel My Hotel Reservation
Arif
December 28, 2024 5:00 pm
75
Arif's Thank You Message
“Thank you, my refund was processed, albeit late.”
I made a reservation through Enuygun.com on December 15, 2024, for Tash Mekan Alacati, with a check-in date of December 29 and check-out on December 31. When I attempted to cancel the reservation, Enuygun’s customer service representative instructed me to contact the hotel directly for approval. Following their advice, I spoke with the hotel manager, who confirmed the cancellation and provided their name as approval. However, they informed me that since the payment hadn’t yet been processed by them, I needed to handle the refund through Enuygun.
I relayed this information to Enuygun, and they claimed to be in contact with the hotel, assuring me the process was moving forward. Despite this, I have yet to receive a cancellation confirmation or refund. With the reservation date looming tomorrow, I am raising this complaint to prevent any further issues.
I am urgently requesting Enuygun.com to approve my cancellation and process my refund immediately. My reservation number is 5448690.
Arif
January 06, 2025 9:32 am
Arif
January 07, 2025 6:10 pm
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