I booked a car with Budget through Booking.com (reservation number 781757566) for September 24-28, 2024, and paid approximately €70 via credit card, including insurance. My flight with Pegasus Airlines departed on the 24th from Istanbul, but due to a storm at the Montenegro airport, we couldn’t land and had to return. The next morning, we flew again and successfully landed. However, when I went to pick up the car, the Budget employee told me my reservation had been canceled since a day had passed and that I wouldn’t receive a refund. I was told I needed to make a new reservation and pay again.
Due to circumstances beyond my control—weather delays—my trip was postponed by a day, but despite having paid for the rental, I wasn’t given the car for the remaining three days, and no refund was provided. To continue my vacation, I had to rent another car from Auto Union Car Rental for €180 in cash. I am deeply dissatisfied with Budget and Booking.com’s lack of support and expect compensation for the financial and emotional distress this caused.
On May 13, I rented a car through Budget’s website for 5 days, to be picked up at Tivat Airport in Montenegro. I paid in advance via their website, but when I arrived to collect the car, they demanded payment again. Despite showing proof of my original payment, I was told, “That payment doesn’t conc...
On September 11, 2024, I rented a car online from Budget, and during the rental process a deposit of €360.41 was charged. However, even after nearly a year, this deposit has not been refunded to me. I have contract number 137783505 related to the rental. I have contacted Budget customer service mult...
On March 30, 2025, at 4:00 AM, I booked a rental car through Booking.com, scheduled for pickup from Hurghada Airport. I specifically chose a vehicle with unlimited mileage, as clearly stated in the reservation. However, when I arrived at the airport, the Budget rental agent delivering the car inform...
I prepaid for a car rental through the Budget.com website in June 2024 for my trip to Lesbos. Unfortunately, a week before the trip, our plans were canceled. Even though I had the right to cancel without a penalty up to 24 hours before the rental, I couldn’t cancel the booking or get a refund. Budge...
On June 19, 2024, we rented a car from Budget in Tivat, Montenegro, with a €200 deposit. We returned the car on June 23, 2024, at Podgorica Airport, and were told there were no issues. However, during the final check at the counter, we were suddenly informed of "small scratches" and charged an extra...
Comments