Enuygun and Buke Hotel Bomonti Refuse Refund for Unused Hotel Night

I made a reservation under the name İpek Ç******* via Enuygun for Buke Hotel Bomonti for August 18–20, 2026, paying a total of $140 for 2 nights. Upon checking in, I was assigned a completely different room than the one specified in the reservation—one that was noisy and entirely unfit for rest. This clearly constitutes defective and substandard service.

When I stated that I wished to check out on the same day, I was told that they would follow up with me the next day, forcing me to stay that night against my will. I left the hotel the following day and did not stay for the second night at all. When I requested a refund for the unused second night, I was informed that no refund could be issued.

However, in cases where a different room is provided and substandard service is rendered, relevant regulations of the Republic of Turkey Ministry of Culture and Tourism explicitly state that consumer grievances must be resolved and payments refunded. Despite this, neither the hotel nor the intermediary platform Enuygun has provided any resolution or followed up with me for eight days.

I am suffering hardship both from being assigned a defective room different from my booking and from being charged for a night I never stayed. I demand an immediate refund for the unused second night, full resolution of my grievance resulting from this defective service, and that this matter be taken into account by the relevant units of the Republic of Turkey Ministry of Culture and Tourism.