On August 6, I booked a Hyundai i20 rental via EDreams, selecting pickup from the Izmir Alsancak office. The total cost was ₺2557, and the booking screen clearly displayed a “free cancellation” notice. Based on that, I believed I could cancel at no cost if plans changed. However, when I tried to cancel on August 8, I was shocked to be told that the cancellation fee would be ₺5634—more than double the original price. My reservation number is TR232092090.
When I contacted customer service, they said the cancellation policy was outlined in the contract, even though that was not made clear on the main reservation page. I admit I didn’t go through the fine print in detail, but the prominent “free cancellation” label gave me no reason to expect such an extreme penalty. The fact that the system misleads users by showing different terms on the screen versus the contract caused me serious financial loss.
Despite my efforts, customer service provided no resolution and insisted I pay the full cancellation fee. I am requesting EDreams to waive the unfair cancellation fee and correct this misleading practice to prevent further consumer harm.
On June 7, 2025, I booked a rental car through eDreams, paying a total of ₺8,291.24. Shortly after, I was notified that the booking had been canceled by the company. However, despite the cancellation, the charge still appears on my bank account as a pending transaction. I have not been able to acces...
From June 3rd to June 10th, I rented a car through the eDreams website. Despite the fact that I made two reservation changes, the first due to negative supplier reviews and the second due to a driver change, I was charged twice, each time for 1076 TL, despite the fact that they stated the changes we...
On September 18, 2025, I rented a car through eDreams to pick up at Ankara Airport. I had a very important appointment that day, so it was essential for me to collect the car on time. However, when I arrived at the airport desk, the representative refused to accept my internationally valid driver’s ...
I rented a car through EDreams from a company called Dreams for November 28 to December 1 in Ankara, Turkey. I made a prepaid payment of $168. However, during the payment or reservation process, there was no clear information stating that I would be required to provide a credit card with a 750-euro ...
I mistakenly believed I was booking through Pegasus Airlines, but it turned out to be eDreams, and I booked round-trip tickets from Istanbul to Izmir for April 16 (morning departure, evening return). The tickets should have cost around ₺2,000, but I was shocked to find ₺3,074.94 charged to my credit...
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