Enterprise Rent a Car charged a deposit fee but hasn’t refunded it yet, how can I get my money back?

On September 30, 2024, I rented an Opel Astra through Booking.com from Sarajevo Airport. I returned the vehicle at the same location on October 3. After returning the car, I was informed that a small dent on the door had been found, and €530 was charged to my credit card as a damage fee. The staff t...

I rented a Volkswagen T-Roc from Enterprise through Booking.com. During the rental, a €250 deposit was charged to my credit card with the assurance that it would be refunded upon vehicle return. I returned the car in perfect condition, without any damage, and with a full fuel tank. There were no fi...

Hello, on July 9, 2025, I rented a car from Enterprise Rent a Car at Zurich Airport. I returned the vehicle on September 11, 2025, fully compliant with all requirements. At the time of rental, a 1000 CHF deposit was charged to my account, which was supposed to be refunded after the return. However,...

I rented a car from Enterprise at Zurich Airport through Discover Cars.com for the period of May 28–31, 2025. As part of the rental agreement, a deposit of 1,000 CHF was blocked on my credit card. I returned the vehicle without any damage, on time, and in full compliance with all conditions. However...

I rented a car through Enterprise at Switzerland's Basel Airport, using a reservation I made in advance. On February 10, 2025, when I arrived at the Enterprise desk, I was told to add liability insurance and winter tires to the rental. Although my initial booking was around 250 Swiss francs, the tot...

I had one of the most frustrating car rental experiences ever with Enterprise in Bosnia and Herzegovina. I honestly don’t understand how this company operates under a global brand name. Despite being only 30 minutes late to return the car, they charged me a ₺20 penalty on the spot—no flexibility, no...

On February 21, I booked a car through Booking.com from Enterprise in Berlin, expecting a vehicle in the class I selected for €92. When I arrived, they told me they didn’t have that class available and offered me a lower segment vehicle instead. I refused. Then they said I could upgrade to a higher...

Back in February, I booked a rental car with Enterprise through eDreams for an international trip. During the booking process, I made sure to filter for options that included both free cancellation and a free additional driver. I paid in full and trusted the information displayed. However, just fiv...

I rented a car from Enterprise Istanbul Airport branch on June 27, 2024, and paid a ₺2500 deposit. After returning the car, I noticed that the deposit was partially refunded, with ₺761 missing. Upon reviewing the details, I realized they had also charged me for tolls that I had already covered. I c...

I’ve been a loyal Enterprise Rent a Car customer for nearly 10 years, consistently renting from them and even recommending their services internationally. But what I experienced recently has been both shocking and extremely disappointing. I once rented an electric vehicle and returned it after use....

About a month ago, during my international trip, I rented a car from Enterprise at Sarajevo Airport. While the rental itself went smoothly at first, I’ve been facing an ongoing issue ever since I returned the vehicle—they have yet to refund my deposit. Despite waiting patiently and trying to contac...