Enterprise Rent a Car charged a deposit fee but hasn’t refunded it yet, how can I get my money back?

If Enterprise Rent a Car charged you a deposit fee that you haven't been given back, read your rental agreement to find out how they can be reached.

Most of the time, refunds are handled 5 to 10 business days after the car is returned.

If it's been more than 10 working days and you still haven't gotten your refund, call the branch where you rented the car. Give the number of your rental agreement and information about the deal to speed up the process.

If the store doesn't respond or can't fix the problem, call 1-855-266-9565 in the U.S. or 1-844-307-8014 in Canada.

For other regions, visit Enterprise's official website for local contact details. Live chat and email contact forms are also available on their website.

If none of the above solutions work, please feel free to share your experience. You can also file a complaint on our website.