I’m extremely frustrated with eDreams. I rented a car through their platform, but they ended up changing the vehicle I originally booked without any proper explanation. I requested a refund for the amount I paid, and although they claimed the refund was processed over a week ago, I still haven’t received anything.
They even sent me a refund receipt, but there’s no sign of the money in my account. I’ve provided all the necessary proof—screenshots, payment confirmation, and every document they asked for. Yet, there’s been no real response or resolution.
To make matters worse, their customer service is nearly impossible to reach and completely unhelpful. I’m demanding immediate action and for the full amount to be returned to me without any further delay. This kind of treatment is unacceptable.
On March 26th, I made a car rental booking with eDreams, but unfortunately, my reservation was later canceled due to the unavailability of cars. I have the receipts to prove that the payment was directly debited from my account. However, the company now claims that the funds are in my bank account. ...
I booked a car rental with Sixt through the eDreams website, but when I went to pick up the car, I was told that the reservation was canceled through eDreams. I reached out via WhatsApp, and they claimed the reservation wasn’t canceled, instructing me to show the receipt to the Sixt staff. Despite s...
On April 2, 2025, at 08:15, I made a car rental reservation through the eDreams website, selecting a vehicle from the Sixt branch. However, when I went to pick up the car, I was told the vehicle wasn’t available in their fleet. The staff then claimed that eDreams is just a broker platform and referr...
I rented a car through eDreams, but when I arrived at the rental office, I was told my Findeks report was not suitable, and they refused to provide the car. I reached out to eDreams to request a refund, but they denied it outright. This experience has been incredibly frustrating and disappointing. ...
From June 3rd to June 10th, I rented a car through the eDreams website. Despite the fact that I made two reservation changes, the first due to negative supplier reviews and the second due to a driver change, I was charged twice, each time for 1076 TL, despite the fact that they stated the changes we...
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