On September 26, 2024, at 3:38 PM, I made a reservation (552611) through Enterprise's website for a Toyota Corolla Hybrid automatic (or similar) to be picked up from the Maltepe branch from September 28 to October 1. However, on September 28 at 11:18 AM, I received a call from an Enterprise employee, Y**, informing me that the reserved vehicle, or anything similar, was unavailable. Instead, they offered me a manual gasoline Ford Focus, which I declined as I specifically needed an automatic car. Despite calling customer service three times, my issue remained unresolved. After being needlessly put on hold for 45 minutes, they canceled my reservation without my consent and refunded me. Their website clearly states that if the reserved vehicle or similar is unavailable, a higher-class vehicle should be provided at no extra cost. However, they tried to charge me for an upgrade, and customer service rep Ö even claimed this rule no longer applied. This experience has left me frustrated and disappointed with Enterprise. I will never use their services again. Thankfully, Budget helped resolve my issue!
On March 4, 2024, I booked a rental car from Enterprise for use between April 11-16. However, today, on March 25, they called me to inform me that the car I reserved is not available. This is completely unacceptable, especially with just a few days left before the holiday. If the car was never avai...
I had a Ford Focus rental reservation with Enterprise to pick up from their Ankara Esenboğa office. When I called ahead to confirm, I was told no Ford Focus was available, and I had to go to the Ankara Train Station office to get a Toyota Corolla Cross instead. Upon arrival, a representative informe...
Despite making a reservation with Enterprise a week in advance for a Toyota Corolla Hybrid, when I arrived yesterday, they informed me that the car wasn’t available and offered a Ford Puma from the same segment instead. The agent at the desk suggested upgrading to a BMW X1 for an additional daily fe...
I’m deeply disappointed with Enterprise and the experience I had with my recent rental. On June 18, 2025, I booked an automatic transmission vehicle via Booking.com and completed payment from Turkey. However, when I arrived at Dresden Airport on June 19, I was told there were no automatic cars avail...
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