I had a Ford Focus rental reservation with Enterprise to pick up from their Ankara Esenboğa office. When I called ahead to confirm, I was told no Ford Focus was available, and I had to go to the Ankara Train Station office to get a Toyota Corolla Cross instead. Upon arrival, a representative informed me that the Corolla Cross would incur an extra charge. After refusing to pay, they found a Ford Focus available after all.
I took the car, but while driving, I noticed severe shaking and vibrations when braking, indicating it was clearly unsafe for a long journey. I called the office immediately, but they couldn't offer a solution. After multiple attempts to contact the Esenboğa office for another vehicle, I was told no suitable replacements were available unless I paid more for an upgrade.
This experience was incredibly frustrating. I couldn’t continue my journey and was left without proper assistance. I’ve rented cars from various companies before, but this was by far the worst experience. I’ll never rent from Enterprise again.
On September 26, 2024, at 3:38 PM, I made a reservation (552611) through Enterprise's website for a Toyota Corolla Hybrid automatic (or similar) to be picked up from the Maltepe branch from September 28 to October 1. However, on September 28 at 11:18 AM, I received a call from an Enterprise employee...
Despite making a reservation with Enterprise a week in advance for a Toyota Corolla Hybrid, when I arrived yesterday, they informed me that the car wasn’t available and offered a Ford Puma from the same segment instead. The agent at the desk suggested upgrading to a BMW X1 for an additional daily fe...
I rented a car from Enterprise Rent a Car's Sabiha Gökçen office in April 2024, and my experience has been nothing short of awful. Initially, they didn't have the vehicle I reserved and forced me to accept a completely unsuitable 4x2 pickup, delaying my trip by an entire day. They refused to assist ...
I rented a car from Enterprise at Sabiha Gökçen Airport for the holiday, but upon arrival, they requested our flight tickets before handing over the vehicle. We've rented from other companies in the past and have never encountered such a high level of expectation. Due to our lack of flight tickets, ...
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