I booked a rental car through Enjoy Travel and was left completely stranded and helpless. Upon arriving in Europe, I went to pick up my car from their partner company, E*, only to find out that no reservation had been made in the system.
When I contacted customer service, they claimed that my reservation dates were in the past. However, I had correctly selected the dates when booking, but their system registered them incorrectly. Instead of taking responsibility, they refused to help in any way, leaving me with no car and no solution.
Enjoy Travel, fix your system and provide real customer support! Travelers, beware—this company may mess up your reservation and leave you stranded without assistance!
I booked a rental car through EnjoyTravel.com for October 27-30, 2023, in Antalya. The full payment was charged to my credit card in advance. However, when we arrived at the airport to pick up the car from their local partner, Active Rent A Car, no one answered our calls. We waited for an hour befor...
We booked a rental car through EnjoyTravel.com for June 25-28, 2023, in Lesbos, Greece. They charged our credit card €22 as a deposit, but when we arrived at their local partner agency, we were told our reservation didn’t exist and that there were no available cars. We were completely stranded with ...
Hello, I'm writing to convey my tremendous unhappiness with my recent Enterprise Rental Car experience. I reserved a rental automobile from your organization around 15 days ago. However, when I arrived to pick up the automobile on the specified day for a journey to another city, I was told that my r...
I rented a car in Montenegro through Enjoy Travel, which partnered with Carthor for the rental. Upon pickup, they charged me a €1,250 deposit. I returned the car in perfect condition, and the staff confirmed that everything was fine. However, despite this, €485 was deducted from my deposit without a...
I booked a rental car through EnjoyTravel.com via Skyscanner, selecting a pickup at Sarajevo Airport. I paid in full upfront. Before my trip, I emailed to confirm permission to cross the Montenegro border, and they said it would cost an extra €60. However, when I arrived at the Otocar office, they r...
Comments