I rented a car in Montenegro through Enjoy Travel, which partnered with Carthor for the rental. Upon pickup, they charged me a €1,250 deposit. I returned the car in perfect condition, and the staff confirmed that everything was fine. However, despite this, €485 was deducted from my deposit without any explanation.
I immediately contacted Enjoy Travel, providing details of the situation. They did absolutely nothing to assist me and didn’t even bother to respond. This is a clear case of unjustified charges, and their lack of customer support is unacceptable. I strongly advise against renting through Enjoy Travel, as they fail to protect their customers from unfair charges. I expect a full refund of my wrongly deducted deposit!
I booked a rental car through EnjoyTravel.com via Skyscanner, selecting a pickup at Sarajevo Airport. I paid in full upfront. Before my trip, I emailed to confirm permission to cross the Montenegro border, and they said it would cost an extra €60. However, when I arrived at the Otocar office, they r...
We booked a rental car through EnjoyTravel.com for June 25-28, 2023, in Lesbos, Greece. They charged our credit card €22 as a deposit, but when we arrived at their local partner agency, we were told our reservation didn’t exist and that there were no available cars. We were completely stranded with ...
On September 11, 2024, I rented a car online from Budget, and during the rental process a deposit of €360.41 was charged. However, even after nearly a year, this deposit has not been refunded to me. I have contract number 137783505 related to the rental. I have contacted Budget customer service mult...
I booked a rental car through EnjoyTravel.com for October 27-30, 2023, in Antalya. The full payment was charged to my credit card in advance. However, when we arrived at the airport to pick up the car from their local partner, Active Rent A Car, no one answered our calls. We waited for an hour befor...
I booked a rental car through Enjoy Travel and was left completely stranded and helpless. Upon arriving in Europe, I went to pick up my car from their partner company, E*, only to find out that no reservation had been made in the system. When I contacted customer service, they claimed that my reser...
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