I purchased a pair of baby booties from the Ella Bonna seller via Trendyol, trusting both the brand and the platform. Unfortunately, after just two months of normal use, the product became visibly deformed. The material wore out far too quickly for something that’s supposed to be durable and made for babies.
I reported the issue through Trendyol, and they told me I would be contacted if I shared my contact details—which I did immediately. But it’s been silence ever since. No follow-up, no apology, no solution.
This kind of customer service is unacceptable. When a brand claims to prioritize quality and comfort for children, they should also stand behind their products when something goes wrong. Right now, I’m left with a faulty item and zero support.
I trusted the Ella Bonna brand and ordered baby booties from their website on September 27th (Order No: #eb8638). After placing the order, I realized I had selected the wrong size and immediately requested a cancellation and refund. I reached out through their customer service link, but no one respo...
I ordered a pair of polar booties directly from Ella Bonna’s official website, expecting quality. But just 10 days after my 14-month-old son started wearing them, the booties tore at the toe. What’s worse is that I had even sized up and purchased the 18–24 month version for extra comfort and room to...
I bought a pair of shoes on April 3, 2025, through Trendyol, and I truly regret the experience. After just a few wears—maybe the third or fourth time—I noticed a clear manufacturing defect. The structure felt off, and it was obvious something was wrong with the build. I sent the shoes back, hoping f...
The seller on Trendyol sent me faulty goods, and I ended up having to return it. They refused to take it back, fixed it, and then shipped it back to me after I tried to return it. When dealing with a faulty product, I did not anticipate this. Customer care from Trendyol has been completely unhelpful...
I specifically bought Ella Bonna shoes because they were advertised as having anti-slip soles, but the reality couldn’t be more different. My son has slipped so many times while wearing them that it’s become a real safety concern. His legs literally slide out from under him as if he’s walking on ice...
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